Privacy Policy

This Privacy Policy describes how Yeap Inc. ("YeapTel," "we," "us") collects, uses, and protects information in connection with the YeapTel communications platform.

Information we collect

• Account and identity information from your Yeap ID sign-in (name, email).
• Business information you provide (business name, addresses, team member details).
• Call metadata (numbers, timestamps, duration) and, where you enable it, call recordings and transcripts.
• Messages sent and received through your YeapTel numbers.
• Payment and billing information, processed by our payment processor (Stripe) — we do not store full card numbers.
• Usage data such as feature interactions, for improving the product.

How we use information

• To provide and operate calling, messaging, and related features.
• To route emergency calls to the correct address.
• To bill for your subscription and usage.
• To comply with telecom regulatory requirements (e.g., messaging registration, number porting).
• To detect fraud and abuse.

Sharing

We share information with the service providers that make YeapTel work: our telecom carrier for call/SMS delivery, our real-time media infrastructure, our payment processor, and — only where you explicitly connect it — MyLinks. We do not sell your personal information. Mobile phone numbers and SMS opt-in data and consent are excluded from every category of sharing described in this policy — see the section below for the specific commitment that applies to them.

SMS and Mobile Messaging Privacy

YeapTel does not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are used only to provide messaging services requested by the user, including account notifications, missed-call alerts, voicemail notifications, security alerts, service updates, and customer support communications.

We may share limited information with service providers that assist us in delivering text messages, including telecommunications carriers, messaging platform providers, and vendors necessary to operate the service. These service providers may use the information only to perform services on our behalf and may not use it for their own marketing or promotional purposes.

All categories of data sharing described elsewhere in this Privacy Policy exclude mobile messaging opt-in data and consent. Mobile messaging opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Users may opt out of SMS messages at any time by replying STOP. Users may reply HELP for assistance. Message frequency may vary, and message and data rates may apply. For support, contact support@yeaptel.com. See our SMS Notification Program for the full opt-in flow.

Data retention

Call recordings, transcripts, and messages are retained according to the retention settings on your account until you delete them or close your account, subject to any legal hold requirements.

Your rights

You can access, export, or request deletion of your account data by contacting privacy@yeaptel.com.